Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location, the specific glove box model ordered, and the shipping method selected. Since each Etelux glove box is manufactured to meet your specific application requirements, production and delivery timelines are handled on a case-by-case basis. For a personalized delivery estimate, please contact our sales team directly with your order details and location. We are committed to processing and shipping your order as efficiently as possible to minimize any delays.
To create an account on the Etelux website, look for the “Sign Up” or “Register” option on our homepage. You will be prompted to provide your email address, create a password, and fill in your basic contact information. If you encounter any difficulties during the registration process, our customer support team is available to assist you.
If you need to change your shipping address after placing an order, please contact our customer support team immediately. Address changes can only be processed if the order has not yet been shipped. Once your glove box has been dispatched from our facility, we may not be able to intercept or redirect the shipment. Please have your order number ready when you reach out to ensure a quick resolution.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to monitor your shipment’s progress online. If you did not receive a tracking number or have questions about your order status, please contact our support team for assistance.
Etelux takes your privacy and data security seriously. We do not store your credit card information on file without your explicit consent. Any payment information you provide during checkout is processed through secure, encrypted payment gateways. For details on how we handle your personal data, please refer to our Privacy Policy.
Sales tax may be applied to your order depending on your shipping location and applicable local tax laws. The total amount of tax, if any, will be calculated and displayed at checkout before you finalize your purchase. If you have specific questions about tax charges for your order, please contact our sales team for clarification.
Etelux serves customers worldwide. We have dedicated teams in both China and the USA to support our global clientele. To confirm whether we ship to your specific country and to learn about any applicable shipping fees, customs duties, or import regulations, please contact our sales team with your location and the product you are interested in.
For most orders, we strive to consolidate all items into a single package to ensure safe and efficient delivery. However, depending on the size, weight, and nature of the products ordered—particularly for larger glove box systems and accessories—your order may be split into multiple shipments. If your order is shipped in multiple packages, you will receive separate tracking information for each shipment. For specific inquiries about your order’s packaging, please contact our support team.
If you need to swap an item
Returns and Exchanges
Etelux is committed to providing high-quality glove box solutions and ensuring customer satisfaction. Since each glove box system is custom-engineered to meet specific application requirements, returns are handled on a case-by-case basis. For detailed information regarding our returns policy, eligibility criteria, and any applicable restocking fees, please contact our customer support team directly with your order details. We will work with you to find the best possible resolution.
If you believe you have received an incorrect item, please contact our customer support team immediately. We will verify your order details and arrange for the correct product to be sent to you as quickly as possible. In such cases, we will provide instructions for returning the incorrect item. Please do not use or install any item you believe was sent in error, as this may affect your ability to return it.
Etelux takes great care in packaging all products to ensure safe delivery. However, if your order arrives with visible damage, please contact us immediately. We are responsible for damage occurring during the shipping process and will replace the damaged part for you free of charge. To expedite the process, please retain all original packaging and provide photos of the damage along with your order number when you reach out.
Return shipping instructions will be provided to you by our customer support team once your return request has been authorized. Please do not send any items back without first obtaining a return authorization and specific mailing instructions from us. Unauthorized returns may not be accepted or processed.
Etelux offers multiple ways to get in touch with our experienced team:
Email: [email protected]
Online: Visit our website at https://www.eteluxglovebox.com and use the contact form.
Our team is available to assist you with any questions regarding products, orders, technical support, or consultations.
If you realize you have entered an incorrect shipping address, please contact our customer support team immediately. We will do our best to update the address before the order is shipped. Once the package has been dispatched from our facility, we may not be able to intercept or redirect the shipment. In such cases, you may need to coordinate with the carrier directly or refuse delivery so the package can be returned to us. Any additional shipping costs incurred due to an incorrect address may be the responsibility of the buyer.
Order changes or cancellations may be accommodated if the request is received before production has begun. Since Etelux glove box systems are often custom-manufactured to your specifications, once production is underway, we may not be able to cancel or modify the order. Please contact our customer support team as soon as possible with your order number and requested changes. We will do our best to assist you based on the current status of your order.
At Etelux, our glove box systems are typically engineered and manufactured on a made-to-order basis rather than mass-produced for stock inventory–. Each system is custom-built to meet your specific application requirements.
Contact our sales team directly to discuss your specific requirements. Our team will provide you with a detailed proposal, production timeline, and estimated delivery date based on your customization needs–.
Inquire about lead times — equipment orders typically take up to 2 weeks before leaving our warehouse, though this may vary depending on the complexity of your specifications.
Submit a formal order once the specifications are finalized. Your order will then enter our ERP-driven production and fulfillment process, which systematically tracks every stage from design through manufacture, delivery, installation, and after-sales service.
If you are interested in a product that is temporarily unavailable or has a longer lead time, please reach out to us. We will work with you to find the best solution, whether that means adjusting the configuration, planning for a future production batch, or providing an alternative that meets your needs.
For any additional questions not covered here, please do not hesitate to contact our customer support team. We are here to help!
Contact Us:
Email: [email protected]