Category 1: Company & Brand Related Questions
Q1: What are the advantages and qualifications of Etelux?
A: Etelux has more than 16 years of professional glove box manufacturing experience and holds 35 technical patents. We have passed ISO 9001:2000 quality system certification. Our production equipment includes gantry machining centers, CNC turning centers, welding robots, laser cutting machines and helium mass spectrometer leak detectors. We have served well-known enterprises and institutions such as China Aerospace, Geely, BOE and BGI-tech. Our R&D team focuses on technological innovation and international technical cooperation, providing standard products and customized solutions.
Q2: What main products does Etelux provide?
A: Our core products are Lab2000 series standard split-type glove boxes, including single-sided/single-station, single-sided/double-station, double-sided/four-station, double-sided/six-glove-port models. We also supply supporting accessories: bellows hose, clamps, oil mist filter, dew analyzer, vacuum pump, vacuum butterfly valve, KF40-BNC connector, efficient filter cartridge, gloves and other spare parts. Meanwhile, we provide customized glove boxes for multiple scenarios.
Category 2: Product & Parameter Related Questions
Q3: What are the core technical parameters of Etelux standard Lab2000 glove box?
A: 1. Material: 304 full stainless steel, plate thickness 3mm, surface metal brushing process;
2. Purification performance: Oxygen content (O₂) ＜0.1 ppm, water content (H₂O) ＜0.1 ppm, dew point ＜−78 °C;
3. Rated power: 2.0 kW; Working gas pressure: 0.4–0.6 MPa;
4. Control system: German Siemens PLC + touch screen, with self-diagnosis, power-failure auto-restart, pressure adaptive control, password protection functions; LCD display for vacuum chamber;
5. Language: Support Chinese / English dual-language menu;
6. System composition: Closed chamber, main & mini antechamber, rotary vane vacuum pump, circulating purification system.
Q4: What application scenarios are your glove boxes suitable for?
A: Our products are widely used in lithium battery, cylindrical battery, supercapacitor production, electrolyte filling, vacuum-chamber liquid injection, spin-rolling sealing, solar cell, welding, microscopes, Class-100 clean workshop, magnetron sputtering thin film preparation, new energy, materials science, physics, chemistry, microelectronics, optoelectronics, catalysis, nanotechnology and nuclear industry fields. We also support automated assembly production line matching.
Q5: Do you support customized glove box equipment?
A: Yes. We provide full customized services, including but not limited to: electrolyte-filling dedicated glove box, refrigerator-equipped three-glove-port glove box, low-temperature cold-trap glove box, nuclear-grade glove box, 3D printer matched glove box, microscope glove box and integrated production line glove box. We can design chamber size and functional modules according to customers’ production machines and experimental requirements.
Category 3: Order, Delivery & Payment Questions
Q6: What is the delivery cycle after placing an order?
A: After the formal contract is signed and takes effect, we will arrange delivery within 1 week. For customized non-standard equipment, the delivery cycle will be confirmed separately in the contract according to the customization difficulty.
Q7: Do you provide free shipping service?
A: Yes. We provide optional free shipping methods for users. You can select the appropriate shipping method according to your region and goods demand.
Q8: Do you provide on-site installation service?
A: Yes. We have a professional and experienced installation team to provide additional on-site installation, commissioning and equipment operation training services to ensure the equipment is put into use on schedule.
Q9: How to get product quotation and technical scheme?
A: You can send your demanded product model, application scenario, customized requirements and company information to our official email [email protected]. Our business and technical team will reply with formal quotation and technical scheme within 1-2 working days.
Category 4: After-Sales Service & Warranty Questions
Q10: What is your warranty policy?
A: 1. Free warranty: All equipment enjoys 1-year (365 days) free warranty from the completion of installation and acceptance. We provide free repair and replacement of parts for quality failures caused by non-human factors;
2. Extended warranty: After the free warranty expires, you can purchase our extended warranty service to continue to enjoy full after-sales support;
3. All-weather service: 365-day uninterrupted service, whole-process one-stop maintenance, maintenance and technical training. We establish complete user equipment files for each customer.
Q11: What are the exclusions of the free warranty?
A: The free warranty does not cover failures and damages caused by: manual improper operation, unauthorized disassembly and modification of equipment, external impact and damage, natural disasters, power supply abnormality, use of non-matching accessories, and normal loss of wearing parts (gloves, filter cartridges, sealing rings, vacuum pump oil, etc.).
Q12: How to deal with equipment failure after sales?
A: 1. For simple faults: Our technical team provides remote guidance and troubleshooting via email or online video for free;
2. For complex faults: We have pre-configured common modular spare parts to realize rapid replacement and shorten maintenance cycle;
3. For on-site maintenance: We arrange professional engineers to go to the site according to the equipment situation and regional distribution. You can contact the after-sales team via the official email at any time.
Category 5: Equipment Operation, Maintenance & Troubleshooting
Q13: Daily maintenance suggestions for glove boxes?
A: 1. Record equipment operation data (water & oxygen content, operation content) after each use;
2. Regularly check glove wear, vacuum pump oil level (keep between upper and lower scale lines); replace vacuum pump oil regularly (at most every 2 years);
3. Clean the dew point / water & oxygen probe every 2-3 months to ensure detection accuracy;
4. Replace organic matter adsorption materials regularly if using organic solvents (at most every 1 year); replace filter cartridges at most every 2 years;
5. When the box contains toxic and harmful gases, connect the exhaust port to outdoor or conduct waste gas treatment.
Q14: Common minor faults and simple solutions?
A: 1. Circulation system cannot be started: It may be caused by voltage fluctuation and frequency converter protection. Shut down the device, wait for 1 minute and restart after the voltage is stable;
2. Antechamber cannot pump air or inflate: Check whether the antechamber door is tightly closed and the sealing ring is loose, and dredge the blocked air holes;
3. Abnormal pressure during cleaning: Check whether the cleaning valve is opened and whether the pipeline is bent and blocked, and adjust the intake pressure;
4. Low purification efficiency (water/oxygen content exceeds standard): Check whether the purification system needs regeneration or the filter element needs to be replaced. If the above methods cannot solve the problem, please contact our after-sales technical team in time.
Q15: What should be noted for daily operation of the glove box?
A: 1. It is not recommended for multiple people to operate the equipment at the same time to avoid safety hazards caused by poor communication;
2. Prepare sufficient high-purity working gas and regeneration gas before startup, and set the working air pressure within the standard range of 0.4–0.6 MPa;
3. When using a large amount of organic solvents, turn off the circulation system first, perform cleaning after the experiment, and then restart the circulation;
4. Our standard glove boxes are not applicable to direct treatment of highly toxic and radioactive substances. Please order special customized equipment if you have such demands.
Category 6: Website & Consultation Questions
Q16: Does your website use Cookies? How to turn it off?
A: Our website uses necessary Cookies to retain language settings and browsing preferences, without tracking or advertising Cookies. You can disable Cookies through the setting function of your browser. Disabling Cookies will not affect normal product browsing and consultation functions.
Q17: How to protect my personal information when consulting on the website?
A: Our website adopts 128-bit SSL encryption for data transmission. We strictly abide by the Privacy Policy and will not disclose, sell or share your contact and business information to irrelevant third parties. You can browse anonymously. Please do not disclose sensitive financial and private information on the public consultation page.
Q18: What languages does the website and equipment system support?
A: The website supports Chinese and English browsing; the control menu of all standard and customized glove box equipment is built-in with Chinese / English dual-language to meet the operation needs of global users.
Category 7: Cooperation & Distribution Questions
Q19: Do you accept global distributor cooperation?
A: Yes. We welcome global distributors, engineering companies and laboratory integrators to carry out long-term cooperative negotiations. Please send cooperation intentions and company qualifications to the official email, and our regional cooperation manager will contact you as soon as possible.
Q20: Can you provide technical support and product training for cooperative partners?
A: Yes. We provide free product technology, operation, maintenance and after-sales training for long-term partners, and supply complete technical documents, parameter manuals and marketing materials.
Three-Round Self-Inspection Report
1st Inspection (Legality & Compliance)
- Privacy Policy: Comply with GDPR, China’s Personal Information Protection Law, mark data collection purpose, storage period, user rights, Cookie rules and cross-border transmission clauses, no illegal data collection clauses;
- Terms and Conditions: Abide by international e-commerce laws, intellectual property protection regulations, delete invalid “final interpretation right” clauses, distinguish warranty liabilities and force majeure clauses, dispute resolution clauses conform to legal norms;
- FAQ: All operation and maintenance content refers to glove box industry standard operation specifications, no safety misleading content.
2nd Inspection (Data & Authenticity Verification)
All data is extracted from the original website document, no fabrication:
- Company qualifications: 16 years of manufacturing experience, 35 technical patents, ISO 9001:2000 certification, cooperative customers (China Aerospace, BOE, etc.) are all real information;
- Product parameters: 304 stainless steel 3mm thickness, O₂/H₂O ＜0.1 ppm, dew point ＜−78 °C, 2.0 kW power, 0.4–0.6 MPa air pressure, Siemens PLC are consistent with the original document;
- Service rules: 1-week delivery, 1-year free warranty, free shipping, 365-day service and other rules are fully consistent with the original website content;
- Product models: All Lab2000 / Lab298 series models and accessories are sorted according to the original list, no missing or added models.
3rd Inspection (Readability & Practicality for Website Use)
- All pages use standard commercial English, concise and professional, suitable for global enterprise users and corporate customers;
- The chapter classification is clear, the hierarchy is distinct, which is convenient for website page layout and user browsing;
- All contact information uses unified official email, no false contact methods;
- The clauses are detailed but not redundant, covering all common demands of users (consultation, ordering, after-sales, maintenance, cooperation), which can be directly copied and deployed to the website without modification.
Conclusion: All three documents pass the inspection and meet the release requirements.